Frequently asked questions
The questions we are asked most, answered plainly.
How do I enquire about a piece?
Email [email protected] with the name or reference of the piece, or message us on WhatsApp at +44 7763 386715. Include a photograph if you have one, and any questions about sizing or setting.
Where does delivery go, and what does it cost?
We deliver worldwide. Postage is £6 within the UK and £15 for the rest of the world. Orders are dispatched within 2–3 working days, and every parcel is tracked and insured.
Can I return a piece?
Yes — within 14 days (2 weeks) of the delivered date. Write to us with the order reference, and the piece must come back in the condition it was sent, with its packaging. See Shipping & Returns for details.
Are the pieces one-of-a-kind?
Mostly, yes. Each piece is listed once — when it is sold, it is gone. That is part of why the catalogue is short.
Do the gemstones come with certificates?
Every gemstone comes with a certificate, and any treatment — heated or unheated — is disclosed in full in each listing.
Is the jewellery hallmarked?
Silver pieces are hallmarked.
Can you make a custom piece?
Yes. Describe the gems and the piece you have in mind — ring, necklace, bracelet or something else — on the bespoke page, or email [email protected] and we will say plainly what is possible.
Are the photographs the actual piece?
Yes. Listed pieces are photographed against neutral light specifically for the catalogue; we do not use generic stock imagery for listed jewellery.
How should I look after a piece?
The Jewellery Care page covers everyday wear, cleaning and storage for gemstone jewellery.