Shipping & Returns
How orders travel, and what happens if a piece is not right.
1. Delivery
We deliver worldwide. Postage is £6 within the UK and £15 for the rest of the world; costs are also shown at checkout before payment. Every parcel is sent tracked and insured, and orders are dispatched within 2–3 working days of the order being placed.
2. Packaging
Each piece arrives in a personalized box with a handwritten thank-you card.
3. Order updates
An order confirmation is sent by email when you order, and a dispatch email follows when your parcel leaves us. Confirmations are sent from [email protected] — worth adding to your contacts so the email does not land in spam.
4. Returns
If a piece is not right, you have 14 days (2 weeks) from the delivered date to return it. Write to us with the order reference and we will arrange the next steps. Pieces must come back in the condition they were sent, with their packaging, so they can be checked and relisted. We do not offer in-person collection.
5. Problems and damage
Tell us as soon as possible if something arrives damaged or not as described, with a photograph. We will deal with it before anything else.